Terms & Conditions

Zahara Enterprise (Pty) Ltd trading as Zahara Essence

Welcome to Zahara Essence. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Introduction

These Terms & Conditions govern your use of the Zahara Essence website and the purchase of products from us. By using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or legal guardian.

2. About Us

Business Name: Zahara Enterprise trading as Zahara Essence
Business Type: Online Retail Store
Products: Arabian perfumes and fragrance-related products
Location: South Africa

3. Products & Availability

We strive to ensure all product descriptions, images, pricing, and availability are accurate. However:

Product colours and packaging may vary slightly from images shown.
Availability is subject to stock levels.
We reserve the right to discontinue products or limit quantities without prior notice.

4. Pricing & Payments

All prices are listed in South African Rand (ZAR).
Prices include VAT where applicable unless otherwise stated.
Payment must be received in full before orders are processed or dispatched.
We reserve the right to change prices at any time without notice.

Accepted payment methods may include:

EFT
Debit/Credit Cards
Secure online payment gateways

5. Orders

Once an order is placed:

You will receive an order confirmation email or message.
Acceptance of your order is subject to payment verification and stock availability.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on your location and courier services.
Zahara Essence is not responsible for delays caused by third-party couriers, strikes, weather, or unforeseen circumstances.
Customers are responsible for providing accurate delivery information.

Risk in the products passes to you upon delivery.

7. Returns & Refunds

Our Refund & Return Policy forms part of these Terms & Conditions. Please review the policy before making a purchase.

Due to hygiene and safety reasons, opened perfumes may not be eligible for return unless defective.

8. Intellectual Property

All website content including:

logos
product images
graphics
text
branding

is the property of Zahara Essence and may not be copied, reproduced, or used without written permission.

9. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt to interfere with website security
Submit false or misleading information
Upload harmful software or malicious content

10. Limitation of Liability

To the fullest extent permitted by South African law:

Zahara Essence shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability shall not exceed the amount paid for the product purchased.

11. Privacy

Any personal information collected is handled in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

12. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of South African courts.

13. Changes to Terms

Zahara Essence reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect once published on the website.