Privacy Policy

Zahara Enterprise (Pty) Ltd trading as Zahara Essence

At Zahara Essence, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.

1. Introduction

This Privacy Policy explains how Zahara Essence collects, uses, stores, and protects your personal information when you use our website, place an order, or communicate with us.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number
Delivery and billing address
Payment information
Order history
IP address and browsing information

We only collect information necessary to provide our products and services.

3. How We Use Your Information

Your personal information may be used to:

Process and deliver your orders
Communicate with you regarding your purchases
Provide customer support
Send order updates and confirmations
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal and regulatory obligations

With your consent, we may also send promotional offers or marketing communications.

4. Payment Security

We do not store your full card or banking details on our systems. Payments are processed securely through trusted third-party payment providers.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

Courier and delivery partners
Payment service providers
IT and website service providers
Authorities where required by law

All third parties are required to keep your information secure and confidential.

6. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyse website traffic and performance

You may disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

Loss
Unauthorised access
Misuse
Disclosure or alteration

However, no online system can be guaranteed completely secure.

8. Your Rights Under POPIA

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data where legally permitted
Object to certain processing activities
Withdraw consent for marketing communications

Requests may be submitted using the contact details below.

9. Retention of Information

We retain personal information only for as long as necessary to:

Fulfil orders
Meet legal and accounting obligations
Resolve disputes
Enforce agreements

10. Third-Party Links

Our website may contain links to third-party websites or services. Zahara Essence is not responsible for the privacy practices or content of those external websites.

11. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on our website and become effective immediately upon publication.